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Training Features

Johan van Graan

The Drive Academy – a new hope

Training is pivotal to a person, a business and an economy’s development. It is therefore always encouraging to read up on a case study which focuses on training. 


Are you afraid of ‘No’?

Are you afraid of ‘No’?

By: Paul du Toit – regular contributor

Learning to say ‘no’ is an important skill that can help aid communication and which has many benefits, both for the salesperson and the customer.

A pool company commissioned an online sales campaign generating fresh leads that were forwarded to their sales team according to area. Leads were allocated to sales folk in their designated areas.


IMD ups customer service game (Part 2)

By: Ilana Koegelenberg – assistant editor

It’s been a few months since the Interact Media Defined (IMD) team completed their Congruence Customer Service training. We carry on chatting to staff to see what difference the training has made in their work-lives

IMD is a publishing and exhibitions company of about 35 staff members based in Bedfordview, Johannesburg. Across the board, the feedback has been overwhelmingly positive, and it’s not just the staff who are noticing the difference – but clients too!


Why train?

Johan Engelbrecht (Jr.) – director: Sustainability Solutions; Institute for Sustainable Risk Management (ISRM)

The training and development of employees is paramount to retaining them within your organisation, but it’s not as simple as placing them in front of a computer simulator or compiling a quick training matrix.


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